Privacy Policy

Baldivis Window Cleaning (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our window cleaning and pressure washing services or visit our website at baldiviswindowcleaning.com.au.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (phone number, email address, postal address)
• Property address where services are to be performed
• Payment and billing information
• Service history and preferences
• Communication records with our business
• Any other information you provide when requesting quotes or booking services

1.2 Website Usage Information

When you visit our website, we may collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information
• Cookies and similar tracking technologies

2. How We Collect Information

We collect personal information directly from you when you:

• Request a quote through our website or phone
• Book our window cleaning or pressure washing services
• Communicate with us via email, phone, or social media
• Subscribe to our mailing list or promotional offers
• Provide feedback or reviews

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our window cleaning and pressure washing services
• To process payments and maintain billing records
• To communicate with you about appointments, quotes, and service updates
• To send service reminders and schedule routine maintenance
• To respond to your inquiries and provide customer support
• To improve our services and customer experience
• To send marketing communications (with your consent)
• To comply with legal obligations
• To prevent fraud and maintain business security

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

• Service providers: Third-party contractors who assist us in operating our business (e.g., payment processors, accounting services)
• Staff members: Our employees who need access to perform services at your property (all staff hold Police clearances)
• Legal authorities: When required by law or to protect our legal rights
• Business successors: In the event of a business sale, merger, or acquisition

All third parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was disclosed.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Security measures include:

• Secure storage of physical and electronic records
• Password-protected systems and encrypted data transmission
• Limited access to personal information by authorized staff only
• Regular review of our security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt-out: Unsubscribe from marketing communications at any time
• Complaints: Lodge a complaint about how we handle your personal information

To exercise these rights or make an inquiry, please contact us using the details provided below.

8. Marketing Communications

With your consent, we may send you promotional materials about our services, special offers, and updates. You can opt-out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly using the details below

Please note that even if you opt-out of marketing communications, we may still send you service-related messages.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date. We encourage you to review this page periodically.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au